As an independent contractor, you are representing yourself at all times. Pared wants to make sure you are able to do so in the best manner possible. Successful independent contractors show up to their gigs on time ready to work and are reliable, efficient, and professional - providing a great experience for all users on the platform.
As an independent contractor who works gigs using the Pared platform (a “Pro”), you will regularly interact with other Pros, restaurants or other hospitality operations and their staff, and other customers. The restaurant or hospitality operations manager (“Operator”) who books the gig you are completing is considered your customer. As such, committing the following infractions may result in deactivation of your account. Pared also reserves the right to deactivate Pro accounts based on suspicions of fraudulent activity, negative feedback, poor performance, or as it deems fit. Additionally, Pared may make changes to your gig within 30 minutes of acceptance. If you are unable to accommodate these changes, Pared may remove you from the gig without penalty to your account.
If you were recently deactivated and you would like to appeal this decision, email us 60 days after your deactivation date at firstname.lastname@example.org and tell us what you believe the error to be. Please note, we do not respond to all requests.
Below are a few reasons why an account may be deactivated - please review carefully.
I.A TEMPORARY AMENDMENT TO THE CANCELLATION POLICY AS OF 3/12/20
If you have accepted a gig but feel you must cancel over concerns regarding the exposure to or spread of COVID-19, you may do so without consequence to your standing on Pared. In order to accommodate this request, you must call Pared support at 855-444-4495.
This update is a precaution made in good faith for the protection of our community. We will continue to monitor the situation on a regular basis and make updates as we receive more information.
I. NO SHOWS, CANCELLATIONS, TARDIES, AND WAGE THEFT
No Shows, Cancellations, Tardies, and Wage Theft are serious infractions and leave your customers in vulnerable positions. Do not pick up a gig if you are unsure that you can fulfill it. Once you accept a gig, however, you will have a 30 minute window in which you can cancel the gig without incurring an infraction. If you do cancel the gig more than 30 minutes after you accept it, you have a 15 minute window to pick it back up without incurring any infractions. Pared reserves the right to suspend or deactivate the accounts of Pros who commit any (or some combination) of the following infractions in a 60 day period:
Failure to show up for any gig that you accepted will result in immediate deactivation.
Cancelling a gig within 2 hours of the scheduled gig start time is considered a “Late Cancel.”
The first “Late Cancel” within a 60 day period will result in an automatic suspension of your Pared account for a period of 7 days (see Section V below on Suspensions).
A second “Late Cancel” within a 60 day period will result in a 14-day suspension.
A third late cancel within a 60 day period will result in immediate deactivation.
“Late Cancels” are a subset of “12-Hour Cancel” (see next section).
Cancelling a gig within 12 hours notice of its scheduled start time qualifies as a “12-Hour Cancel”
For example: you have a gig scheduled to start at 8:00 PM today. If it is currently 8:30 AM and you cancel the gig, you will incur a “12-Hour” Cancel. If instead you cancelled the same gig at 7:59 AM, this cancellation will be considered a “48-Hour Cancellation.”
Accruing two “12 Hour Cancellations” within a 60 day period will flag your account for review and may result in immediate deactivation.
Cancelling a gig with at least 12 hours notice but less than or equal to 48 hours notice qualifies as a “48-Hour Cancel.”
For example: you have a gig scheduled to start on Friday at 3:00 PM. If you cancel the gig on Wednesday at 3:30 PM, you will incur a “48 Hour Cancel.” If you cancel the gig on Friday at 3:00 AM, you will incur a “12 Hour Cancel.” If you cancel on Tuesday at 3:00 PM, there is no consequence.
Accruing three “48 Hour Cancellations” within a 60 day period will flag your account for review and may result in immediate deactivation. .
Beginning your gig 15 or more minutes after its scheduled start time qualifies as a “Tardy.”
For example: you have a gig scheduled to begin at 12 PM today. If you arrive on site and use your app to log your start time at 12:16 PM, you will incur a Tardy. If you log your start time at 12:10 PM, there is no consequence.
Accruing four “Tardies” within a 60 day period will flag your account for review and may result in immediate deactivation.
Logging your start or end time when you are not physically on site does not result in additional pay and often results in a negative rating from the Operator. Falsely logging your time will flag your account for review and may result in immediate deactivation.
II. YOUR RATINGS ON PARED
As a Pro, you must remain in good standing in order to maintain an active account status. Poor performance resulting in negative ratings from an Operator may result in deactivation.
Incurring three negative ratings within the first ten gigs may result in deactivation.
After the first 10 gigs, we will consider the overall proportion of negative ratings (including the first 10 gigs). If you received a negative rating on more than 20% of your total number of completed gigs, your account may be deactivated.
For example, if you receive your third negative rating in your 11th gig, you will have met the deactivation threshold. If you receive your third negative rating from your 20th gig, you will not have met the deactivation threshold
III. SAFETY AND SECURITY
Jeopardizing the safety of others while on a gig will result in immediate account deactivation. These behaviors include, but are not limited to:
VIOLENCE OR THREATENING BEHAVIOR - Exhibiting objectively unsafe behavior, including physical or verbal assault of a Pro, restaurant Operator, customers, or any other person.
INTOXICATION - Performing a gig while under the influence of alcohol or drugs.
DISCRIMINATION OR HARASSMENT - Pared prohibits discrimination and harassment by or directed at Pros, Operators, customers, or Pared employees because of race, color, sex, gender, national origin, ancestry, religion, creed, physical or mental disability, medical condition, marital status, sexual orientation, age, profession, or any basis protected by federal, state or local law.
FAILURE TO COMPLY WITH LAW - Violating any local, state, or federal law while performing a Pared gig, including any applicable criminal law.
IV. ABUSING THE PARED PLATFORM
By signing Pared’s Terms and Conditions, you agree to abide by rules that are set in place to maintain fairness across all users on the Pared platform. Violation of these terms include (but are not limited to) misrepresentation and fraudulent activity, both of which result in account deactivation.
MISREPRESENTATION - Performing gigs using a different Pared Pro's account, or sending anyone other than yourself to a Pared gig will result in the immediate deactivation of your Pared account. In addition, issuing false identifying information at any point during the application process will nullify your application.
FRAUDULENT ACTIVITY - Manipulating of Pared's incentive programs or occasional promotions. This can also include general wrongful deception with the intent to gain (including but not limited to) access to the platform or false payments. If fraudulent or suspicious activity is detected, Pared reserves the right to deactivate the account in question.
A Pro with a profile which has been suspended will still be able to log in to the Pared application, though will be unable to view or accept new gig offers for the duration of the suspension period. Any upcoming gigs the Pro has scheduled that fall within the suspension period will be forfeited; upcoming gigs that fall outside of the suspension period will remain in the Pro’s upcoming gigs queue.
VI. FAILED BACKGROUND CHECK
A Pro that has opted to complete a background check is subject to deactivation if they have failed the background check. The evaluation of background checks can vary from city to city and is based on criteria specified in local laws and regulations, as well as Pared's internal safety standards.
Convictions for felonies, violent crimes, sexual offenses, burglary, larceny, theft, robbery and registered sex offender status, among other types of criminal records, are disqualifying. Pending charges for those categories of crimes are also disqualifying, unless and until such charges are resolved in a Pro or potential Pro's favor.
Applicable laws specifying the criteria Pared must follow when reviewing background check results vary considerably by state, so individuals might be rejected for criminal offenses not indicated here.